Systematically monitoring and evaluating the quality and safety of care delivered to patients. Care Health Plan's Quality Improvement Program aims to track performance and identify opportunities for improvement by continuously collecting and analyzing data.

Ensuring that healthcare services meet the broad health and social needs of diverse populations is crucial. Maximize care for the members within funding constraints, through successful implementation of Enhanced Care Management (ECM) and Community Supports for specified populations.

Focusing on providing care that is respectful of and responsive to individual patient preferences, needs, and values. It involves effective communication and collaboration with patients and their families to ensure that decisions respect patient values and preferences.